Shipping policy

1. Order Processing Time


All daily household goods orders are processed within 1–2 business days (Monday–Friday, exclude US federal holidays) from our California warehouse.

  • Orders placed after 2PM Pacific Time(PT), weekends & official US holidays will be arranged for processing on the next working business day.
  • Pre-order or out-of-stock items need extra 5~8 business days for restock, we will send stock update via registered customer email automatically.

    1. Order Processing Time


    All daily household goods orders are processed within 1–2 business days (Monday–Friday, exclude US federal holidays) from our California warehouse.

    • Orders placed after 2PM Pacific Time(PT), weekends & official US holidays will be arranged for processing on the next working business day.
    • Pre-order or out-of-stock items need extra 5~8 business days for restock, we will send stock update via registered customer email automatically.

      4. Free Shipping Exclusion Terms


      1. Free standard delivery only applies to regular-size daily necessities; oversized/bulky goods are excluded from free shipping with extra freight cost calculated on checkout.
      2. Free shipping cannot combine with expedited/overnight upgrade service.
      3. International destinations are not eligible for free shipping.

      5. Package Tracking & Delivery Issue


      Once goods dispatched, tracking number will be auto emailed to buyers within 24 hours.

      • Non-human-caused delays (natural disaster, carrier suspension, US nationwide holiday) are not our liability;
      • Missing-in-transit packages: customers must submit claim request within 15 days after estimated delivery date, we assist carrier investigation.

      6. International Shipping Rule


      Currently we only deliver within the United States, all international orders are temporarily suspended.

      7. After-sales Contact


      Support Email: service@yourdomain.com | Customer reply within 24 working hours PT